Weite beach in France meets wonderful French style

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Mobile lifting equipment

Time：2018-03-08 10:36 Read：6149 Source：Internet

At the beginning of the 2018 new year, the freight forwarder informed me that the goods had left Wuhan and flew to Paris, France. A stone in my heart finally landed. The first wtl-a700 torque monitoring system of Weite officially entered the French market (cheering). After more than one month of follow-up, collection, collection and delivery, it finally came to a successful conclusion. Until then, I finally confirmed that this customer was not a so-called liar, but a real customer. It was just that this customer was really a bit too strange.

Wtl-a700 torque monitoring system instrument exported to France

Customers who are unwilling to disclose their contact information

In November 2017, I received an inquiry, and the customer inquired about a set of 70t crawler crane torque monitoring system. Under the guidance of manager Chen of the foreign trade department, he recommended the Weite wtl-a700 torque monitoring system to the customer. At the same time, he conducted relevant background investigation and Analysis on the customer. At this time, it was discovered that the customer had hidden all the information and only disclosed one name to us (it was later discovered that the name he left was not his own).

At that time, we knew nothing about the customer's situation and had no way to start. In order to get the customer's contact information, I inquired from the side and told the customer that he must know the detailed contact information to check the freight, otherwise there is only one ex factory price.

At first, the customer didn't reply to us. The manager asked me why I didn't call the customer to ask what the situation was. "The customer didn't leave us any information, and we couldn't contact him through other means.". "This customer is supposed to be a liar. If you want to set the price, you should practice your skills and don't spend too much time and thought"...... almost everyone told me this, and I was really depressed at that time.

However, with years of experience in following up customers, I told myself that even if he was a liar, I would fight against him.

Therefore, I sent a follow-up email to the customer again, and attached the installation instruction manual of Weite wtl-a700 crawler crane to test. Unexpectedly, this time the customer replied that he was very interested in our product installation, but he directly ignored my question and still did not tell me the contact information.

As there is a time difference of 7 hours between France and us, I contact the customer at 16:00 every afternoon. After 7 days and 6 rounds of return, the customer finally told me his email address and telephone number. "What a wonderful customer!" I sighed at that time. Unexpectedly, this is just the beginning, and more wonderful things are still behind. I guessed the beginning, but I didn't guess the follow-up

Customers who do not transfer money from Western Union

Have you ever seen a customer pay the balance in three installments? It's OK to pay three times. Have you ever seen a customer pay three times with the identity information of three different people? I've learned it. (those who have received the Western Union remittance know that the customer's name information must be filled in correctly when collecting the money. One letter, one symbol, including the order of the name, cannot be wrong, otherwise the remittance cannot be collected smoothly.)

In principle, we must collect 100% of the payment before we can arrange production and stock up. However, this customer did not follow the routine. After paying a 25% deposit, he urged us to arrange production. After that, he reached an agreement with the customer and paid the balance before shipment.

Due to the high handling fee of the initial payment method, the customer is required to remit money from Western Union. After running in for at least 5 rounds, the other party agreed to send money to Western Union and told us that only our company was the special case.

When I received the customer's Western Union payment slip, I was confused. I really don't know whether this customer really doesn't know how to remit money from Western Union or intentionally. I paid the balance in three installments and sent three water bills.

I think it's a little troublesome at the most. Just operate at the counter several times. When I went to the bank to settle foreign exchange, I found that only one water bill could settle foreign exchange smoothly, while the other two water bills could not. I consulted the bank staff, who told me that the name of the remitter did not match. After checking with the customer again, it was found that he paid three payments with the identity information of three different people. The other two water bills were not photographed completely. There was only the payment information without the identity information of the payer. I used the identity information of the same person, of course, I could not settle the exchange smoothly.

Fortunately, after the communication, the customer timely transmitted the accurate information. After inputting the name of the customer's payer upside down for three times, we finally settled the exchange smoothly. At this point, everything finally came to an end.

Our first wtl-a700 torque monitoring system of Weite electronics has officially entered the French market, which indicates that our products are becoming more and more competitive in the international market, and have been comparable to international famous brands. It has gradually won the favor of European customers, which opens a new chapter for us to open the European market.

We believe that through the joint efforts of our Weite people, we will definitely become a leader in the field of crane safety management in the world.

Duan QiaoqiaoRegional trade manager of international trade group - UAE & France of offshore engineering division. Born in Xiangyang, Hubei Province, he graduated in 2011 and has been engaged in foreign trade and export. In 2017, he joined Weite and liked Weite, a big family full of vitality. He hoped to go out of China and the world with Weite people.

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